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FAQ’s

¿Como podemos ayudarte?

¿Cuando recibiré mi pedido?

Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. You can check this by selecting your order from the “My Orders” section. Keep a lookout for our order delivery updates.

Also, we understand that due to the current Covid-19 crisis, the delivery date may not be as per usual timelines. But rest assured, we are working round the clock to deliver your order as soon as possible.

He recibido productos dañados

We are sorry you had to experience this. Click on the Account icon on the App homepage, Click on the “Orders” section, tap on the respective order & click ‘Return’. We will try to resolve this on priority.

Los productos son distintos a los pedidos

We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the “My Orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.

Faltan artículos en mi pedido

We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

¿Cómo cancelo mi pedido?

You can cancel your order from the ‘Order details’ screen before it is out for delivery.

You can do so by clicking on the Account icon on the bottom of the App Home page > select “Orders” > Select the order which you want to cancel > tap “Cancel”. (Refer Image)

Or else, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.

¿Cómo obtengo una factura por mi pedido?

To get the invoice for your order(s), go to the “My Orders” section, tap on the respective order, and you will find an option to download the invoice in a PDF format.

Quiero modificar mi pedido

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

¿Cuál es la vida útil de los medicamentos que se proporcionan?

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

¿Cómo realizar un pedido de un medicamento/producto sanitario?

You can place your order through our App

¿Tienes otra pregunta?

Si no puede encontrar la respuesta a su pregunta en nuestras preguntas frecuentes, siempre puede contactarnos. ¡Te responderemos en breve!

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